League of
Women Voters of the Upper Valley
Hanover,
NH, Norwich, VT and neighboring towns
updated April 22,
2006 Home Page
>> Know Your Community
Services
>> Page 2
Know Your Community
Services
Part 1:
Town Services
This
chapter covers services that are provided by the Town of Hanover and
are citizen-funded through Town taxes and fees.
Municipal
Services, Online page 2
Public
Works Department, Senior Center, Tax Collection Office, Town Clerk's
Office, Town Management, Citizen Participation in Town Government
The
municipal services described below are available at Town Hall, unless
otherwise noted.
Address: 41
South Main Street
General
telephone: 643-4123
Website:
www.hanovernh.org
Email:
townmgr@hanovernh.org
Police
Department
Nicholas
Giaccone, Chief. 911 emergency, 643-2222 non-emergency.
Locations:
- Administration,
Patrol, Detective, and Dispatch Divisions: 46 Lyme Road
Hours: 24 hours a day, 365 days a year
- Parking
Division: Town Hall, second floor
Hours: Monday-Friday 8:30-4:30. Telephone: 643-0742, ext. 115
The Police
Department's mission is to "provide professional and compassionate
police services through partnerships that build trust, reduce crime,
create a safe environment and enhance the quality of life in our
community."
The
Police Department handles many urgent situations-including emergencies
(call 911), bomb threats and suspicious packages, car accidents,
criminal complaints (prowlers, shoplifters, motor vehicle violations,
stalkers, etc.), domestic disputes and violence, motor vehicle
violations, hazardous road reports (fallen trees, wires, etc), missing
people reports, neighbor disputes, and vehicle unlocks (except trunks).
Other
departmental services include: ammunition disposal, broken traffic
lights, criminal records, domestic and wild animal control, facility
tours, fingerprinting, lost and found, noise complaints, parking
complaints (643-0742, ext. 115), public lectures and talks (Community
Outreach Officer, 643-0742, ext. 116), Ride-Along Program (allows
citizens to accompany police officers while performing their official
duties), traffic control for special events, vacant residence checks,
vehicle identification number inspections, and other general assistance.
Public
Works Department
Peter
Kulbacki, Director. 643-3327. Location: Route 120 near Buck Road
Hours:
Monday-Friday, 7 am-3:30 pm; after hours, 643-2222.
The
Hanover Public Works Department is composed of eight divisions.
- Administration:
manages the department; conducts engineering and technical reviews;
manages the privately-held Hanover Water Works Company; inspects
subdivisions; and permits work in Town right-of-ways (that is, roads
plus property 25 feet from center line of the roads).
- Buildings
Division: maintains and repairs all Town buildings except school
buildings.
- Fleet
Division: procures and maintains all Town vehicles and equipment.
- Grounds
Division: maintains all Town grounds (including athletic fields and
cemetery) and all trees and shrubbery on Town property.
- Highway
Division: maintains and repairs all roads (including traffic markings),
bridges and drainage systems; issues driveway permits (required for new
driveways).
- Sewer
Line Maintenance and Construction Division: maintains sewer lines,
issues excavation permits for connecting to the Town sewer system,
inspects sewer connections before backfilling.
- Wastewater
Treatment: treats all wastewater generated by customers hooked up to
the Town sanitary sewer system, maintains sewage pump stations,
receives notification of hazardous or toxic waste spills into sewer
system (643-2362 or 643-2222), and answers billing and rate questions
(643-0742, ext. 105).
- Water
Treatment and Distribution: manages water treatment and distribution
for the Hanover Water Works (a private company), maintains water lines,
turns water on and off (643-3439), answers billing questions
(643-3439), receives leak reports (643-3439, 643-3327, or 643-2222
after hours.)
In
addition, this department handles recycling questions at 643-3327.
Senior
Center
Gail
Schaal, Coordinator. 643-5531. Location: 48 Lebanon Street
The
Hanover Senior Center offers a monthly calendar of activities including
classes, trips, and social events. Programs include a newsletter,
parties, health clinics, lectures and short courses, and other
activities. The Hanover Community Counselor is available to senior
citizens for consultation, short-term counseling, medical insurance
paperwork, and information about Upper Valley social services
resources. The Senior Center is guided by a citizen committee, the
Senior Citizen Steering Committee.
Tax
Collection Office
Sylvia Hill, Director of
Town Clerk's Office and Tax Collector, 643-0704.
email: Sylvia.Hill@HanoverNH.org
The
Tax Department collects three kinds of taxes: property tax, yield tax,
and land use change tax. In addition, this office collects sewer rents
and issues vendor permits. Call this office for information about taxes.
Town
Clerk's Office
Sylvia Hill, Director of
Town Clerk's Office and Tax Collector, 643-0704.
email: Sylvia.Hill@HanoverNH.org
The
Town Clerk's Office handles the following: voter registration and
absentee ballots; car and boat registration; hunting, fishing, and dog
licenses; landfill tickets and recycling bins; vital records (marriage
licenses, copies of birth and death certificates); uniform commercial
code filing; and ambulance bills. The Town Clerk's office, along with
the elected Town Clerk, helps with elections.
Town
Management
- Town
Manager, Julia
Griffin. 643-0701. townmrg@hanovernh.org
- Human
Resources, Barry Cox, Director. 643-0742, ext. 107.
- Administrative
Services, Betsy McClain, Director. 643-0705.
The Town
Manager serves as the chief executive officer of the Town, overseeing
its day-to-day operations, managing all its departments; reports
directly to the Select Board; prepares all agenda items and policy
recommendations for consideration by the Select Board; and generally
insures that all Town operations respond to the needs of local citizens
as effectively as possible. Citizens should contact this office with
questions or comments for Select Board members, or for information
regarding town ordinances (laws), outdoor activities permits, raffle
permits, and copies of the Town Calendar and the Town Report.
The
Town Manager works closely with Human Resources (Town employment) and
Administrative Services (Town finance, accounting, management of
information systems (MIS), and revenue collection).
Citizen
Participation in Town Government
- Citizens
are encouraged to participate in Town government by staying informed,
voting, attending and participating in Town boards and committees, or
even running for Town office.
- Staying
informed: The Hanover Town Website (www.hanovernh.org) provides
up-to-date information on current issues, schedules of meetings, and
names of committee members. The League of Women Voters website
(www.uppervalleyleague.org) also provides information on elections and
issues.
- Voting:
Vote in the School District Meetings each March, Town Meeting each May,
and other elections in the fall.
- Serving
on a Town committee: Call the Town Manager's Office, 643-0701, if you
are interested in serving on any of these Town committees: Advisory
Board of Assessors, Affordable Housing Commission, Building Code
Advisory Committee, Community Substance Abuse Advisory Committee,
Conservation Commission, Disabled Accessibility Advisory Committee,
Finance Committee, Parking and Transportation Board, Planning Board,
Recycling Committee, Senior Citizen Steering Committee, or the Zoning
Board of Adjustment.
Details about all of these elections
and committees-plus much more about Town government- are described in
the bright yellow booklet Know Your Government, mailed to all Hanover
taxpayers in the fall of 2003 and available free at Town Hall and
libraries or online.
Information
in this directory was revised in 2001. Since then we have relied
on
representatives of the organizations listed to send us updated
information. We appreciate your help.
voterinfo@uppervalleyleague.org
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